Mercedes Steering Column Fault – Engine Non Start

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4.9 Avg 1695 Reviews
Neil Cattermull
Great service! Within 20m my car was running again with the new key!The chap who turned up was so helpful!
Mr Lis McGuire
Dealt with professionially by Adrian also polite and a credit to your Company
Thank you very much for your help it’s been very quick and efficient
John Ayres
Prompt, professional and friendly.
Mrs Anna
Very friendly and professional.Did job quickly and efficiently.
Alan Murphy
Very prompt service and professional and polite fitter Definitely recommend
Mr Abdulah
fantastic service on time really helpful would recommend it
Very pleased with the service. But workman could of been a bit happier and friendly
The mechanic came at the agreed time, phoned to say he had arrived and was quickly able to make 2 replacement keys. Very polite mechanic, would recommend this business.
Your service was second to none wonderful, the technician was efficient and a sheer pleasure I highly recommend you all thank u so much
Awesome service from this guys. The customer service is top notch. I highly recommend Car Key Solutions.
Perfect service done so quickly in 20 min perfect service so happy
Andy Davy
absolutely brilliant
Ms Kayleith
Excellent services Gentleman was very helpful.
Technician arrived 10 mins after intial call and key given within 30mins. A professional company though no receipt given. I need a guarantee receipt ASAP
Super professional!
Professional, prompt and efficient! What more can I say? Excellent customer service, delivered same day and for a fraction of the price compared to a dealership.
What a totally professional and prompt service. Less than 2 hours after calling, I have a replacement key and was even shown how to use functions I didn't know I had!! Christian was excellent.
MR Pheby Harold
Unbelievably good service. Very responsive, turned up to get me out of a jam. Very reassuring, skilled guys. Kept me informed throughout and got me on the road for a fair price at the time they said they would. I would definitely recommend.
Mr Jubel
Excellent customer service
Very pleased with the service. I arrived early but they were able to start work immediately and finished the job quickly. The full functionality of the new key was demonstrated (each button, the keyless aspect, the physical key aspect) so I left fully confident that a good job had been done. The price quoted was better than I was offered at my normal dealership. All in all, highly recommended!
M&N Carpet contractors ltd
Fantastic service at an affordable price. This company is so much cheaper than the main dealer options available.I highly recommend.
Daryl Dowey
Excellent customer service and technician Chris! Super efficient, early for the job and did above and beyond what was expected. I would highly recommend using them over other providers
as per agreement, they arrived on time, talked me through the process, and provided a great service with a smile. will definitely recommend and use again should the need arise.
Quick and reliable service having used them of several occasions.
Very prompt and professional. Couldn't be happier. I know where to go if ever I have to loose my keys again, I hope never again.
Dave Larcombe
Needed a replacement key so I contacted Car Key Solutions. Was given a price and made an appointment for the following day. The technician arrived on time and completed the job in about 20 minutes. Very professional and competent, would recommend them.
Perfect Mechanic very passionate
Mr Inn
Professional from start to finish, I called other companies but car key solutions where the only one that asked the right questions and came over when they said they would
Mr Ade
The service was prompt and professional,will definitely recommend people to there services
Very good
The best what can say but the best
Richard Ruffell
Would have been a 5 if my emails had not gone into your spam and meant I did not get a reply for 5 days. Easy for you to sort out. Otherwise all very good, quote was clear, appointment quick and arrived on time and did good job.
Mr Mike Cox
My car is an Infiniti imported from Dubai and the main U.K. dealer was unable to programme a second key. The radio frequency used on an import is different from a domestic supplied car. Car key Solutions were able to source a key and programme to my car in a couple of days. the engineer did the job in half an hour and took me through everything to make sure the key worked correctly. I can thoroughly recommend Car Key Solutions.
Sazieka Ellis
Amazing service
Great service
Helen Oldfield
Very efficient service from start to finish and a highly competent engineer who had to deal with no keys and an alarm that kept going off!! After weeks of having a lost key we can now at last drive the car. Thank you.
came within 4 hours of me agreeing to their quote and the job was done in an hour
Mr Keith May
Seemed efficient but took a long time to program the key. Very pleasant mechanic.
Armand Kugi
Good service Cheers guys

Do you have these symptoms with your Mercedes?

  • You need to turn key in the ignition several times before lights turn on dashboard
  • Key turns in ignition but no dashboard lights
  • Steering is locked on with key in ignition
  • Steering lock is OFF with no key in ignition
  • After having a flat battery or jump starting the car one of the above is happening resulting in NOT BEING ABLE TO START THE ENGINE

Models affected

Did you check?

  • Spare key
  • Battery is fully charged

What to do now?

Firstly you have to recover the vehicle to an appropriate car repairer equipped with right diagnostic equipment in order to assess the situation and carry out the repair.

After diagnostic, they will say it’s either Electronic Ignition Switch (EIS) or Electronic Steering Lock (ESL) fault, or may advise on changing both units, and maybe even the keys.

If the column lock is on, some will insist on replacing the complete steering column!

The actual problem is the STEERING COLUMN LOCK MODULE.

That could mean a big cost and massive inconvenience, but we have a better solution for you!

We stock Mercedes steering column lock units (ESL) and Mercedes remote keys in the new style chrome finish, provided with a same day service.

If you notice your steering lock starting to fail, perhaps it’s taking a few attempts before the ignition switches on, maybe you hear an unusual clicking noise coming from the steering lock when inserting the key or when removed from the ignition switch (EIS). If so, it’s advisable that you have it checked to avoid the inconvenience of being stuck with the car following a complete failure of the ESL. Replacement of Mercedes steering column lock while the vehicle is still running can be provided at a discounted cost if you book the service in advance and come to us at our premises in Finchley Central (N3 2QG).

Here at Car Keys Solutions we have developed a procedure that enables us to replace and program your faulty steering lock using state-of-the-art programming equipment on the spot. The programming procedure at a main dealer will take several days due to the ‘green key’ or ‘workshop key’ (which contains unique programming software for the vehicle) needing to be ordered the from factory. Our Mercedes specialist equipment allows us to bypass this and carry out Mercedes ESL programming on the same day in a process which takes up to two hours. We’re also able to come to you and your vehicle if required.

This will save you cost of recovery, a hefty main dealer bill and wasted time!

Call us today to see how fast we can get you on the road again if your Mercedes has a steering lock failure or is showing early signs.